Kat's Corona Points of Contact

Here are the points of contact for local, state, and federal agencies:

March 17, 2020


The Norfolk Department of Public Health has combined resources with health districts in Hampton Roads to set up a public call center. It will “provide the public with a centralized location to make requests for information and allow for consistent messaging from the eight Health Districts.” Cases will be routed to a dedicated voicemail box and calls will be returned within one business day. The call center number is (757) 683-2745 and still staffed Monday through Friday from 8 a.m. to 6 p.m.


The City of Williamsburg has setup a call center at the Peninsula District specifically for coronavirus medical questions. The call center will be open from 8 a.m. to 6 p.m. every day. The call center number is (757) 594-7069.

The City of Williamsburg has also set up a non-emergency COVID-19 telephone hotline specifically for questions and concerns about city services, closures, and assistance. The hotline phone number is (757) 259-7200.

United Way of South Hampton Roads

The United Way of South Hampton Roads has established a Coronavirus Recovery Fund. Click here to donate.

The organization says it is providing coordination of care through a Coronavirus Response Hotline for residents experiencing the effects of closures and missed work. Anyone needing assistance can call 757-858-7777.

More information can be found at unitedwayshr.org/coronavirus

Local – North Carolina

Dare County

Dare County has established a hotline to answer questions about COVID-19, including information about testing, travel restrictions, symptoms, and preparation efforts. It will open at 2 p.m. on Monday, March 16. It will be open every day from 8:30 a.m. to 5 p.m. The hotline phone number is (252) 475 5008.

The Dare County Control Group has created an online information center where residents can learn the answers to frequently asked questions. Learn more here.

Residents can sign up for COVID-19 email notifications from Dare County here.

State – Virginia

Virginia Department of Health

The Virginia Department of Health has created a public information line for residents with questions about COVID-19. The phone number for the public information line is (877) ASK-VDH3.

State – North Carolina

North Carolina Department of Health and Human Services

The North Carolina Department of Health and Human Services has created a call center to disseminate public information about COVID-19. The phone number for the call center is (866) 462-3821.


Centers for Disease Control and Prevention

The CDC is sending out regular email updates on the status of the coronavirus pandemic. To get email updates the CDC, register here.



Sentara has created a COVID-19 call center that will be open every day from 9 a.m. to 7 p.m. The purpose of the call center is to direct calls to appropriate resources based on nurse evaluations, answer questions about COVID-19 signs and symptoms, and provide information about Sentara policies and the hospital system’s coronavirus response. Callers will not be able to schedule appointments or receive COVID-19 testing recommendations or results at this call center. The call center phone number is (833) 945-2395​